Getting Started

Open Office Hours & Training Workshops


Murray Gray in Getting Started

Feb 15, 2024 - 11 min read. Available on all plans.

Table of Contents

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Watch replays here from our weekly calls where we train, coach, answer questions and demo new stuff!

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Next Open Office Hours:

  • Thursday February 15th at 9 am Pacific
  • Thursday March 7th at 9 am Pacific
  • Thursday March 21st at 9 am Pacific

Find your timezone here

Join us at https://zoom.us/j/5374973925

Previous Call Recordings

Open Office Hours - Thursday February 15th, 2024

Open Office Hours - Thursday February 1st, 2024

Open Office Hours - Thursday January 18th, 2024

60 Minutes to Sales - Saturday January 13th, 2023

Get your copy of the Workshop template here.

Open Office Hours - Thursday January 4th, 2024

Open Office Hours - Thursday December 21st, 2023

Open Office Hours - Thursday December 7th, 2023

Open Office Hours - Thursday November 16th, 2023

Open Office Hours - Thursday November 2nd, 2023

Open Office Hours - Thursday October 26th, 2023

Open Office Hours - Thursday October 12th, 2023

Open Office Hours - Thursday September 28th, 2023

Open Office Hours - Thursday September 7th, 2023

Open Office Hours - Thursday August 24th, 2023

Open Office Hours - Thursday August 10th, 2023

Open Office Hours - Thursday July 27th, 2023

Open Office Hours - Thursday July 13th, 2023

Open Office Hours - Thursday June 29th, 2023

Open Office Hours - Thursday June 15th, 2023

Open Office Hours - Thursday June 1st, 2023

Open Office Hours - Thursday May 18th, 2023

Open Office Hours - Thursday May 4th, 2023

Open Office Hours - Thursday April 27th, 2023

Open Office Hours - Thursday April 20th 2023

Open Office Hours - Thursday April 13th 2023

Open Office Hours - Thursday April 6th 2023

Open Office Hours - Thursday March 30th 2023

Open Office Hours - Thursday March 23rd 2023

Open Office Hours - Thursday March 16th 2023

Open Office Hours - Thursday March 9th 2023

Open Office Hours - Wednesday March 1st 2023

Xperiencify 101: Course Setup Basics - Wednesday February 8th 2023

Make a copy of the Handout here

Open Office Hours - Wednesday February 1st 2023

Timestamps for Feb 1st 2023:

  • 0:01:53 Celebrations troubleshooting
  • 0:08:20 Strategy for parent and child companion courses
  • 0:19:40 Upsells on Order Form
  • 0:28:03 Discount Coupon for Course 2 as reward for completing Course 1
  • 0:31:00 Obtaining a review/feedback from students
  • 0:35:53 Webinar replay as mini-course, stopping button-clicking addicts
  • 0:51:50 Auto-delete students at end of course
  • 0:56:59 Add a worksheet to a training
  • 0:59:20 Using a third-party payment processor

    Xperiencify 101: Course Setup Basics - Wednesday January 25th 2023

    Make a copy of the Handout here

    Timestamps for Jan 25th 2023:

    • 0:02:08 Introduction
    • 0:05:40 Step 1
    • 0:09:40 Step 2
    • 0:15:10 Step 3
    • 0:36:55 Step 4
    • 1:05:30 Step 5
    • 1:15:02 Dynamic Release of Modules (Binge Mode)
    • 1:16:20 How to disable a course for a student (Use it or Lose it)
    • 1:19:10 Adding replays of live content from your MVP course
    • 1:25:10 Remove Student vs Suspend Student
    • 1:26:50 iframe form troubleshooting
    • 1:29:20 Creating Affiliate Links
    • 1:31:23 Searching within your course
    • 1:33:55 Options for structuring a short course
    • 1:36:18 Setting a test/quiz
    • 1:40:01 Evergreen drip release schedule
    • 1:42:23 Link to Xperiencify fb group and training handout
    • 1:44:07 Choose your own adventure content path
    • 1:46:20 3rd party payment processor troubleshooting
    • 1:49:00 Custom domain troubleshooting

      Open Office Hours - Wed Jan 18th, 2023

      Xperiencify 101: Course Setup Basics - Wed Jan 11th, 2023

      Make a copy of the Handout here

      Timestamps for Jan 11th 2023:

      • 0:01:50 How to access the Experience Product Masterclass bonus
      • 0:03:15 Course Setup Basics training
      • 1:19:00 Q&A
      • 1:20:12 Posting replays of live calls
      • 1:21:08 Support from Xperiencify for your team members
      • 1:23:38 Using images other than cartoons
      • 1:25:08 Increasing font size
      • 1:25:46 Login access for team members
      • 1:27:02 Volume of sound effects
      • 1:28:35 Running a challenge with countdown
      • 1:29:48 Email triggers
      • 1:34:30 The Order Form
      • 1:36:24 Using social proof pop-ups
      • 1:38:46 Hiding old replays from new students
      • 1:40:18 Setting up a Sales Page
      • 1:42:45 Using a custom domain for your course URL
      • 1:43:35 Adding calendar links/embedding iframes in your course

        Open Office Hours - Wed Dec 14th, 2022

        Timestamps for Dec 14, 2022:

        • 00:00:40 Website vs course site vs blog page
        • 00:17:10 Goals, pre-actions and getting testimonials
        • 00:25:40 Transaction fees
        • 00:38:35 Same course, different languages
        • 00:42:04 Black Friday bundle
        • 00:44:50 Using a custom domain
        • 00:45:23 Marketing help
        • 00:50:55 Forum, discussion threads for trainings
        • 00:59:40 Launch plan vs Growth plan
        • 01:07:00 Can we use GIFs for module images
        • 01:08:35 Which plan am I on?
        • 01:11:11 Sequential and non-sequential content within same course
        • 01:16:40 Testing your course setup as a student
        • 01:20:20 Style and formatting of XP pages
        • 01:36:55 Free trial
        • 01:40:00 Blogging and email marketing
        • 01:43:28 Communication with students
        • 01:46:00 Done-For-You setup forms
        • 01:47:40 Done-For-You deadline
        • 01:53:10 Email limits, renaming XPs, mp3 embedding
        • 01:58:00 Transcription

          XP101: Course Setup Basics - Dec 7th, 2022

          Make a copy of the Handout here

          Open Office Hours - Wed Nov 30th, 2022

          Timestamps for Nov 30, 2022:


          • 0:01:20 Using tags and buttons to re-set a 30 day sequence
          • 0:06:15 EPM question
          • 0:08:21 Duplicating settings for actions
          • 0:12:00 Using training templates for course-build in Done-For-You bonus
          • 0:13:00 Using XP for email vs third-party email provider
          • 0:19:25 Transferring data from XP to a Customer Relationship Manager
          • 0:23:10 Coupon Code limits
          • 0:24:49 Affiliate links
          • 0:27:00 Using a button to link to a google form
          • 0:34:00 Putting the Forum on a dedicated page
          • 0:40:30 Linking your XP course on your website
          • 0:44:05 What is a "space" in the forum?
          • 0:45:10 Staying within 10 course limit of lifetime plan
          • 0:49:30 Forum cohorts
          • 0:54:50 Buttons activating celebrations
          • 0:58:00 Adding Team members to XP account
          • 1:03:00 Done-For-You services
          • 1:05:45 Named Instructors
          • 1:08:15 Adding tokens to emails and sending emails to third-parties
          • 1:10:20 Inbox management with team members
          • 1:11:50 Redeeming XPs internally
          • 1:13:10 Terms & Conditions
          • 1:14:38 Where to find a basic rundown on using XP
          • 1:17:15 Replacing a fb group with XP community features

            Xperiencify 202: Advanced Gamification - Wed Nov 23rd, 2022

            Make a copy of the Handout here

            Open Office Hours - Wed Nov 16th 2022

            Timestamps for Nov 16, 2022:


            • 0:01:30 difference between school name and course name
            • 0:06:40 ready to add your content to XP
            • 0:15:30 community features can we replace fb group
            • 0:25:15 what is advanced gamification?
            • 0:26:08 making an intermediate ongoing membership on XP for graduates of basic level first course
            • 0:30:30 affiliate pay outs
            • 0:34:20 API for integration with discord
            • 0:35:29 warm welcome sequence pop ups
            • 0:39:40 glitch with order form on mobile
            • 0:42:00 customising the student welcome email
            • 0:45:20 payment gateway commissions
            • 0:46:55 custom domain vs subdomain
            • 0:51:10 EPM bonus course build
            • 0:54:30 whitelisting emails for your students
            • 0:56:20 done-for-you bonus turnaround time
            • 0:57:50 challenge to paid course funnel
            • 1:08:20 video file formats
            • 1:13:00 handbrake video compression
            • 1:20:50 adding resource downloads
            • 1:22:00 viewing order form when using trial XP account

              Your MVP Course: Design & Launch in 1 Week - Wed Nov 9th

              Make a copy of the Handout here

              Open Office Hours - Wed Nov 2nd 2022


              • 00:47 Sending emails from Xperiencify
              • 13:30 Whitelisting sender address
              • 15:17 Adding student to another course automatically
              • 21:25 Creating a video tour of course for your students
              • 23:40 Return Student to last place they left off
              • 25:45 Duplicating a course for additional cohorts
              • 30:25 Embedding or linking forms in the course
              • 32:00 Size of images in Course Sales Page
              • 35:45 Creating a community for your course
              • 40:50 Leaderboards
              • 43:37 API for storefront
              • 45:10 Joining XP fb group
              • 50:00 Warm welcome pop-ups
              • 57:30 Customizing payment plans
              • 1:00:10 Attaching files for homework submission

              Xperiencify 101: Course Setup Basics - October 26th, 2022

              Make a copy of the handout here

              Open Office Hours - October 19th, 2022


              • 00:20 Easter egg bonus lessons and tagging
              • 06:25 Pre-actions
              • 13:55 Using PayPal where Stripe is not supported
              • 22:25 Customizing Celebrations
              • 24:10 Quiz to free trial of course to paid course funnel
              • 29:30 Offering advanced trainings in separate space to regular trainings
              • 32:05 Interactive features for sensitive topics
              • 41:40 Using a CRM for other email marketing
              • 51:00 Done-for-You Services with XP
              • 56:46 Using Community to have students share homework

              Xperiencify 202: Advanced Gamification - October 12th, 2022

              Make a copy of the handout here

              Feedback Form for these sessions

              Open Office Hours - October 5th, 2022


              • 00:00 Using Descript for video editing
              • 02:35 Xperiencify training session times
              • 05:30 Previewing trainings set up to release on a schedule
              • 15:15 How to submit assets to XP team for course build as part of EPM Bonus
              • 21:30 Exporting student details and tagging
              • 30:30 What are the Community features
              • 34:27 Using a different language in Xperiencify
              • 37:40 Sound effects
              • 40:09 How to add the Comments block to a page template
              • 45:30 How to use tags to release/hide bonus content
              • 48:10 Media storage limits and using Handbrake to compress videos

              Reverse Course MVP - September 27th, 2022

              Download the Training Handout here

              Open Office Hours - September 21st, 2022


              • 02:20 Using XP as a membership site
              • 13:15 Marketplace page
              • 21:35 Adding code snippets to school site globally v to individual courses
              • 30:50 Replacing a fb community within Xperiencify itself
              • 38:00 Adding dummy students to course
              • 39:50 Changing details for Replays
              • 46:50 Replays page
              • 47:35 Using tags to make additional courses visible to certain students
              • 53:35 Automating tags
              • 54:40 Use it or lose it/self-destructing content
              • 58:42 Adding terms & conditions to order form or providing a release form to students
              • 1:00:00 How to get support
              • 1:05:40 Changing button color in comments block
              • 1:09:07 Issuing Completion Certificates to students
              • 1:11:30 Connecting Stripe account to XP

              Xperiencify 101: Course Setup Basics - September 14th, 2022

              Download the Training Handout here

              Open Office Hours September 7th, 2022


              • 04:15 How a coach course creator can keep their community within the XP platform
              • 12:15 Using community features for teen/tween students
              • 19:24 How does the XP Community features compare to facebook’s?
              • 21:20 How to add a comments block to your course
              • 24:16 Difference between Commenting and Discussion Board
              • 28:20 Offering a suite/package of courses
              • 29:45 Using tags to hide content
              • 33:50 How to preview exactly what your student sees
              • 40:32 How to find tech support
              • 44:15 Pop-up student welcomes
              • 49:08 Do we need an external email provider for marketing?
              • 53:20 Best browser to use for XP
              • 54:15 Bulk uploading documents for your course
              • 56:30 Duplicating a course for different cohorts of students
              • 58:55 Can we use html5, SCORM, xAPI Tin Can content?
              • 1:03:38 Setting your own course image and favicon
              • 1:05:55 The XP facebook group
              • 1:06:48 XP app release
              • 1:07:45 Adding your content to a recommended course structure
              • 1:10:53 Weekly trainings in XP in addition to Open Office Hours
              • 1:11:31 Done-for-you bonus from the Experience Product Masterclass
              • 1:12:20 Using a custom domain for your XP course
              • 1:15:30 Instructions to set up your course
              • 1:17:44 Running a free challenge on XP
              • 1:19:10 Incorporating custom creations like interactive infographics within your course
              • 1:21:38 Using fillable PDFs
              • 1:23:20 Uploading zoom recordings for your trainings
              • 1:25:05 Live coaching sessions

              Open Office Hours August 23rd, 2022


              • 00:40 Incorporating private coaching in the platform
              • 06:00 Celebrations that are more subdued
              • 08:00 Customizing badges
              • 08:30 Which platform to use to record your course videos
              • 09:42 Tagging possibilities
              • 11:50 Current gamification features in XP
              • 15:20 How tags work
              • 16:55 Structuring a large course
              • 26:20 Core vs advanced track
              • 28:50 How to get tech questions answered
              • 29:37 Accessing the EPM done-for-you bonus to get your course loaded
              • 31:20 Using Powerpoint to create your trainings
              • 32:20 Setting the release dates when you duplicate a course
              • 37:00 Preventing tech-bog
              • 37:20 Celebrating a coach's course launch
              • 38:38 VA support packages
              • 40:30 unlimited free trial
              • 42:00 Announcement
              • 44:20 The Xperiencify fb group


              Open Office Hours Feb 27rd, 2021

              Join Xperiencify's head coach Laura Willson as she walks you through how to quickly get your course up and running!


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