Your Account

Set Up DMARC to send email from your domain

Murray Gray in Your Account

Dec 08, 2020 - 4 min read. Available on Growth plan or higher.

Email DMARC is now available, and it's a BIG DEAL for your email deliverability.

By setting this up, you're essentially telling the world that we can send email to your students as you.

Typically, depending on the reptuation of your domain, it will help you get through to more inboxes than you could using our central email server. (But again, it all depends on the reputation of your domain. You can check the reputation of your email domain here)

There are a few steps required, which are detailed on your Account page, but once set up, you'll have authorized us to send email from your domain in a fully authenticated way. This will be of interest if you want your students to receive course communication from, instead of from

Before You Begin

You will need the ability to receive email at the support email address you're setting up.

Normally, you'll already have an inbox for your support email address -- a helpdesk perhaps, or maybe it's just redirecting into your own inbox.

If you don't yet have email hosting for the customer service email address you wish to use, we highly recommend Google Workplace. You can set that up and get an inbox in about 5 minutes.

Also, most domain registrars will be able to redirect all mail coming to a specific domain to a specific email address, which can also allow you to receive email coming to your support domain.

Whatever the case, to complete this process successfully, you'll need to be able to receive an email from Amazon AWS and click on the link within that email.

Setting Up DKIM for your Custom Domain

  • Inside XP, click into your Account page and click over to the Your School tab
  • In the About Your School section, find the Customer Service Email Address field and enter your customer service email address. In other words, the email address you typically use to receive email from your students. (Important, it should be a domain name that you have administrative control over.)
  • Scroll down and turn ON the Send email from my domain toggle
  • Within a few minutes, you'll receive an email to the email address you just entered from "[email protected]". The email will look exactly like this:
  • Click on the top link in the email to confirm that you wish to authorize us to send email to your students using your domain.
  • Once you've done that, there's a setup step to take. Click here to show the instructions for updating your domain name at your domain registrar
  • Here's what the instructions page looks like:
  • Step 1 is to check your customer service email inbox for an email from Amazon Web Services, and a subject line of "Amazon Web Services – Email Address Verification Request in region US West (Oregon)". (Note, the email will arrive at the email address you specified above as your "Customer Service Email" address. When you find the email, click on the link inside it:
  • When you do, you should see the following "Congratulations!" message
  • Step 2 is to add the CNAME and TXT records into your domain record at your registrar. We have included instructions for how to do this for common registrars, but honestly, if this is confusing to you, we highly recommend you find someone who can help you.
  • Once you have done this, you'll see that your Setup Status is "Pending". If you've successfully set up your records in the previous step, it should update automatically to a "Success" message within 24 hours, and you don't need to do anything further. If it still says "Pending" after 24 hours, drop us a note through the chat widget, which you'll find inside your account or on any page of the help center. We'll do what we can to help!