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Set Up DMARC to send email from your domain


Murray Gray in Your Account

Dec 08, 2020 - 3 min read. Available on Growth plan or higher.

Email DMARC is now available.

This is a BIG DEAL for your email deliverability. ?

There are a few steps required, which are detailed on your Account page, but once set up, you'll have authorized us to send email from your domain in a fully authenticated way. This will be of interest if you want your students to receive course communication from Yourdomain.com, instead of from Xperiencify.io.

Before You Begin

You will need the ability to receive email at the support email address you're setting up.

Normally, you'll already have an inbox for your support email address -- a helpdesk perhaps, or maybe it's just redirecting into your own inbox.

If you don't yet have email hosting for the customer service email address you wish to use, we highly recommend Google Workplace. You can set that up and get an inbox in about 5 minutes.

Also, most domain registrars will be able to redirect all mail coming to a specific domain to a specific email address, which can also allow you to receive email coming to your support domain.

Whatever the case, to complete this process successfully, you'll need to be able to receive an email from Amazon AWS and click on the link within that email.

Setting Up DKIM for your Custom Domain

  • Inside XP, click into your Account page
  • In the Customer Service Email field, enter your customer service email address. In other words, the email address you wish to write to your students from.
  • Turn on the Send email from my domain toggle
  • Click here to show the instructions for updating your domain name at your domain registrar
  • Here's what the instructions page looks like:
  • Step 1 is to check your customer service email inbox for an email from Amazon Web Services, and a subject line of "Amazon Web Services – Email Address Verification Request in region US West (Oregon)". (Note, the email will arrive at the email address you specified above as your "Customer Service Email" address. When you find the email, click on the link inside it:
  • When you do, you should see the following "Congratulations!" message
  • Step 2 is to add the CNAME and TXT records into your domain record at your registrar. We have included instructions for how to do this for common registrars, but honestly, if this is confusing to you, we highly recommend you find someone who can help you.
  • Once you have done this, you'll see that your Setup Status is "Pending". If you've successfully set up your records in the previous step, it should update automatically to a "Success" message within 24 hours, and you don't need to do anything further. If it still says "Pending" after 24 hours, drop us a note through the chat widget, which you'll find inside your account or on any page of the help center. We'll do what we can to help!
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