Getting Started

How to Report a Bug or Problem

Murray Gray in Getting Started

Apr 04, 2024 - 2 min read. Available on all plans.

Table of Contents

Even though it’s our top priority to keep the platform working smoothly for you and your students, there’s always the possibility you’ll run into a bug or glitch when using any piece of technology.

It’s important to us to take care of bugs FAST — so you can rest assured that your students are taken care of, and keep your focus on creating your work!

If something doesn’t seem to be working, the first thing to do is rule out any issues happening with your browser. Try these tips to clear any browser issues that might be interfering.

Still having a problem? Let us know!

To allow us to get you taken care of as quickly as possible, please send us this info…

Here's The Basic Info We Need

  • email address of the account
  • course name
  • EXACTLY where in your account we should look, to see an example of the problem (ie: Training Notes for Module 1, Training 1)
  • brief description of the issue.
  • Ideally, include screenshots or a video so we can see what's going on

Additional important info

  • How are you viewing the course- in admin preview, or as a student?
  • If you're viewing the course as a student: what's the email address of the student that you're using to view the course?
  • If you have students reporting a problem, please send us the email addresses of one example student who's experiencing the issue

Sending us this info upfront will help our team get the issue resolved FAST, so you can stay focused on creating your amazing work!

Drop us a note using the green chat widget, or send an email to [email protected] - we’ll be back to you asap, and get you all taken care of.