Pre-actions are the initial small tasks you give your student to do immediately they join your course. They should be easy, take a couple minutes each to complete, and start firing your students' dopamine buttons.
Sometimes though, they get a bit over-eager, and can check-off or remove pre-actions before they're actually completed.
When that happens, your student may contact you to request they be reset and restored back to their original state, so they can re-check them off and claim any missing points they might have missed.
To do that:
- Click to the Students area and search for a student using the search bar
- Open the ... menu for the course in question
- You'll see a few options, click on the "Reset Pre-Actions" option