Wondering why your video’s taking so long to upload and process? What’s a normal time frame? How to speed it up?
There are lots of factors that can affect your upload time. From your internet bandwidth & speed and how many people are using your internet connection, to things at the browser level such as extensions, settings, firewalls, or anti-virus software… all of these will affect your upload time.
If the uploading seems to be taking a long time, try compressing it with Handbrake
Once your video is uploaded, then it needs to process.
The time it takes to process is dependent on how big your file is, and how many files our servers are currently uploading.
So, the bottom line is, there are lots of factors that affect the timing of getting your video uploaded, processed and ready to go!
We'll Keep You Posted!
Since we know you’ve got better things to focus on besides wondering if your videos are ready, we’ve got you covered.
Once you’ve uploaded your video, we’ll shoot you an email letting you know we’ve received it. And then, we’ll email you again once it’s fully processed and ready to view.
So you can relax and focus on getting all your amazing material created!
(We host our own video processing service, which means our processing time is usually pretty fast.)
Need Further Help?
If you’re still having some kind of an issue, just drop us a message through the green chat widget inside your account, in the lower right corner of the screen, and we’ll help you out!